Experience
SUMMARY
Operations and product professional with 8 years delivering €1.5M+ in measurable impact across e-commerce, marketplace, logistics, and commercial operations. Specializes in diagnosing business problems and building commercial cases with growing expertise applying AI to operations, from generative-AI customer support implementation to AI-assisted workflow prototyping, across Southeast Asia.
EXPERIENCE
Commercial PMO
Led cross-market coordination of seller standardization across 5 SEA markets, consolidating fragmented workflows into a unified operating model.
Owned commercial discovery and requirements design for a multi-warehouse fulfillment initiative, partnering with product management on technical specs; modeled €309K NMV uplift for the pilot phase.
Prototyped an AI-assisted product attribute enrichment workflow to validate business logic before engineering handoff; projected 70-80% reduction in manual tagging effort.
Operations Manager
Developed the regional business case and led Indonesia implementation of a third-party generative-AI seller-support chatbot, achieving 68% ticket deflection in steady state and becoming the model for expansion to other markets.
Built end-to-end business case for a Payment Service Fee by benchmarking competitors, modeling pricing scenarios, and defining requirements; generating ~€200K in annual revenue.
Led team of 8 across Marketplace Operations, Seller Helpdesk, Payment Operations, and PMO.
Associate Project Manager
Reduced logistics costs by €520K annually by identifying subsidy leakage across SKU and lane-level data and designing solutions with logistics and product teams.
Defined requirements for a cashless return chargeback system, eliminating cash handling on pickup and reducing fraud risk.
Designed a flat-fee trucking model achieving 58% subsidy reduction through rate restructuring and city-level caps.
Designed multi-tier shipping fee scenarios within Indonesia for product team experimentation, modeling discount structures and minimum spend thresholds to optimize conversion and margin.
Graduate Management Trainee
Preserved €695K in measured annual revenue by leading launch of a Marketplace Exchange feature, converting ~15% of returns into exchanges.
Product Operations
Defined requirements for a routing optimization platform, reducing route activation lead time by 60%.
Owned capacity modeling approach and hub relocation strategy for a 130+ node logistics network; validated payback under 1 year.
EDUCATION & CERTIFICATIONS
B.S.E Industrial & Operations Engineering (Cum Laude) | University of Michigan - Ann Arbor
Six Sigma Green Belt — Certification No. 2558-18401 | Institute of Industrial and Systems Engineers
Google Project Management Professional Certificate | Google
IBM AI Product Manager Professional Certificate | IBM
SKILLS
Product Discovery · Business Case Development · Requirements Documentation · Financial Modeling · Process Design · Systems Thinking · Operational Strategy · AI Workflow Implementation · Data Analysis
