Experience

SUMMARY

Operations and product professional with 8 years delivering €1.5M+ in measurable impact across e-commerce, payments, marketplace, and logistics. Specializes in diagnosing business problems, building commercial cases, and translating requirements into technology solutions.

EXPERIENCE

Commercial PMO

  • Owned commercial discovery and business case for a multi-warehouse fulfillment initiative, modeling €309K projected NMV uplift across 12 seller groups; feature in development ahead of Q4 UAT.

  • Standardized seller onboarding across 5 SEA markets, consolidating fragmented workflows into a unified operating model.

  • Prototyped an AI-assisted product attribute enrichment workflow to validate business logic before engineering handoff; projected 70-80% reduction in manual tagging effort.

Operations Manager

  • Built end-to-end business case for a Payment Service Fee by benchmarking competitors, modeling pricing scenarios, and defining checkout and refund requirements; launched after handoff, generating ~€200K in annual revenue.

  • Owned Indonesia market launch of a Generative AI seller support chatbot, building the business case for regional rollout across all ZALORA markets; achieved 68% ticket deflection in steady state.

  • Led team of 8 across Marketplace Operations, Seller Helpdesk, Payment Operations, and PMO.

Associate Project Manager

  • Reduced logistics costs by €520K annually by identifying subsidy leakage across SKU and lane-level data and designing solutions with logistics and product teams.

  • Defined requirements for a cashless return chargeback system, eliminating cash handling on pickup and reducing fraud risk.

  • Designed a flat-fee trucking model achieving 58% subsidy reduction through rate restructuring and city-level caps.

  • Designed multi-tier shipping fee scenarios within Indonesia for product team experimentation, modeling discount structures and minimum spend thresholds to optimize conversion and margin.

Graduate Management Trainee

  • Preserved €695K in measured annual revenue by leading launch of a Marketplace Exchange feature, converting ~15% of returns into exchanges

Product Operations

  • Defined requirements for a routing optimization platform, reducing route activation lead time by 60% (5 → 2 days).

  • Optimized a 130+ node logistics network through capacity modeling; hub relocation payback validated under 1 year.

EDUCATION & CERTIFICATIONS

B.S.E Industrial & Operations Engineering (Cum Laude) | University of Michigan - Ann Arbor

Six Sigma Green Belt — Certification No. 2558-18401 | Institute of Industrial and Systems Engineers

Google Project Management Professional Certificate | Google

SKILLS

Product Discovery · Business Case Development · Requirements Documentation · Financial Modeling · Process Design · Systems Thinking · Operational Strategy · AI Workflow Implementation · Data Analysis

Jason Kester Hanani

Operations & Product Professional

contact@jasonkhanani.com