JASON K HANANI
Summary
Systems-oriented leader across product operations, marketplace architecture, and business intelligence. Delivered €1.5M+ in quantified impact by engineering data-driven solutions for pricing, inventory, and fulfillment. Specializes in AI-augmented workflows and logic-prototyping to turn complex operational friction into scalable revenue and enhanced customer experience.
Experience
Commercial PMO — ZALORA Group
Apr 2025 – Present- —Designed and deployed a unified regional operating model for seller onboarding across 6 markets, consolidating fragmented workflows into a single global system to eliminate operational friction.
- —Engineered data-driven frameworks to analyze cross-border route eligibility and inventory constraints, optimizing stock readiness and assortment coverage.
- —Directed commercial feasibility studies and logic-modeling for multi-warehouse fulfillment initiatives, projecting €300K ARR (~10% growth).
- —Leveraged AI-driven logic-prototyping (Python/LLMs) to accelerate the design and iteration of internal business rules and automated tagging systems.
Operations Manager — ZALORA Group
Oct 2024 – Apr 2025- —Modeled margin sensitivity and redesigned marketplace fee structures, delivering a projected €200K annual revenue uplift.
- —Integrated a third-party AI chatbot into seller support workflows via Intercom, achieving 68% ticket deflection and 24/7 autonomous coverage.
- —Managed 3 direct reports within an 8-person cross-functional operating group, coordinating operational changes across marketplace, payments, and support teams across regions.
Associate Project Manager — ZALORA Group
Nov 2022 – Sep 2024- —Diagnosed logistics subsidy leakage via SKU and lane-level analysis and redesigned shipping fee models, reducing costs by €520K annually.
- —Designed and architected the logic for a fraud-resistant, cashless return system, migrating return logistics to an automated chargeback workflow.
- —Analyzed pricing, inventory, and logistics data using SQL, Python, Tableau, Looker, and Excel to support logistics and warehouse performance decisions.
Graduate Management Trainee — ZALORA Group
Nov 2021 – Oct 2022- —Coordinated the Indonesia rollout of an exchange feature, converting ~15% of returns into exchanges and preserving €695K in revenue.
- —Synthesized NPS scores and customer feedback into actionable insights, informing short and long-term improvements to marketplace and support workflows.
Product Operations — Paxel
Jan 2020 – Oct 2021- —Designed the logic-architecture for a new nationwide routing engine, partnering with engineering to deliver a 60% reduction in activation lead time (5 days → 2 days).
- —Optimized a 130-node logistics network via capacity and throughput modeling, achieving hub relocation payback in under one year.
Education & Certifications
B.S.E. Industrial & Operations Engineering (Cum Laude)
University of Michigan — Ann Arbor
Six Sigma Green Belt — Certification No. 2558-18401
Institute of Industrial and Systems Engineers
Google Project Management Professional Certificate
Tools & Methods
SQL (Advanced)PythonTableau & LookerExcel ModelingLean Six Sigma (DMAIC)BRD / PRD DevelopmentWorkflow AutomationIntercom / Freshdesk
Case Studies
Selected platform initiatives with measurable impact across revenue, cost structure, automation, and multi-market operations.
View Case Studies