JASON K HANANI
Summary
Operations & Product Analytics leader with 6+ years delivering €1.5M+ in quantified impact across multi-market e-commerce platforms. Translates customer friction and operational inefficiencies into scalable workflow redesign and automation, driving measurable performance improvements across regions.
Experience
Commercial PMO — ZALORA Group
Apr 2025 – Present- —Developed business cases and authored BRDs for multi-warehouse fulfillment, aligning cross-functional stakeholders on investment decisions and projecting €300K annual revenue uplift.
- —Led redesign of regional seller onboarding into a unified global model, reducing cross-functional friction and lowering support ticket volume.
- —Analyzed cross-border route eligibility and inventory constraints to improve SKU readiness and regional assortment coverage.
Operations Manager — ZALORA Group
Oct 2024 – Apr 2025- —Led end-to-end regional pilot of AI chatbot integration, defining scope, KPIs, and rollout strategy; achieved 68% ticket deflection and expanded 24/7 self-service support without additional headcount.
- —Managed 3 direct reports and led cross-functional implementation across Marketplace Operations, Seller Support, PMO, and Payments.
- —Modeled margin sensitivity and redesigned marketplace fee structure, delivering €200K projected annual revenue uplift.
Associate Project Manager — ZALORA Group
Nov 2022 – Sep 2024- —Diagnosed €520K annual logistics subsidy leakage through SKU- and lane-level cost modeling; redesigned shipping fee logic to restore margin discipline within system constraints.
- —Re-engineered return logistics payment workflows, migrating to a cashless chargeback system and reducing fraud, failed pickups, and customer friction.
- —Built diagnostic dashboards using SQL, Python, and Tableau to provide executive-level visibility into operational KPIs and cost performance.
Graduate Management Trainee — ZALORA Group
Nov 2021 – Oct 2022- —Led Indonesia rollout of exchange feature, converting ~15% of returns into exchanges and preserving €695K in revenue.
- —Synthesized weekly NPS and qualitative feedback into actionable product and operational improvements, informing roadmap decisions.
Product Operations — Paxel
Jan 2020 – Oct 2021- —Designed and implemented planflow routing system with engineering, reducing route activation lead time by 60%.
- —Optimized a 130-node logistics network through cost and throughput modeling, achieving payback in under one year.
- —Authored PRDs and BRDs for field sorting system enabling real-time package scanning and routing alignment.
Education & Certifications
B.S.E. Industrial & Operations Engineering (Cum Laude)
University of Michigan — Ann Arbor
Six Sigma Green Belt
Institute of Industrial and Systems Engineers
Google Project Management Professional Certificate
Tools & Methods
SQLPythonTableau & LookerAdvanced Excel ModelingLean Six Sigma (DMAIC)BRD / PRD DevelopmentWorkflow Automation (Python, n8n)
Case Studies
Selected platform initiatives with measurable impact across revenue, cost structure, automation, and multi-market operations.
View Case Studies